Cancellation and Refund Policy

Training course registrations will not be confirmed until registration is complete and billing information and payment is received in full or invoices have been authorised by referral agencies.

In order to cancel or reschedule a confirmed training please submit an email request to sarah@regencysource.com.

All cancellation requests must be received no less than 14 days prior to the scheduled course date in order to receive a full refund of paid registration fees.

No shows and cancellations not made within the specified cancellation period may incur the full cost of registration and refunds will be at the Managing Directors discretion.

Cancellation by Regency Source

Regency Source reserves the right to cancel any training course due to insufficient enrolment at least 3 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees

Regency Source is not responsible for any expenses incurred by the customer if a training course is cancelled.

If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is entitled to reschedule for a future training course.

It is your responsibility to ensure that the course that you have chosen to complete with us is the course that you need. For example, if you are booking our CSCS course package, please ensure that this is the correct course and qualification that you need to do the job that you desire on a construction site. We will not take responsibility if this is not the correct qualification for the job that you are intending to do.

Failed Exams will incur an extra charge of up to £50 per resit dependent on qualification and exam method, unless you have requested a package that includes 1 free resit and have confirmation of this on your invoice.

Pearson Exams missed exams and resists will be charged at £30. It is your responsibility to ensure that you have the initial booking confirmation which is emailed from Pearson directly, you will not receive any reminders from us.

CITB/PERASON you may be requested to verify emails from CITB, we are happy to support you with this as part of your contract however failure to follow instructions can lead to hours of extra administration time and this will be chargeable to you and invoiced separately.

FIRST AID please ensure all learners can perform CPR at all levels including floor level as this is a requirement to achieve this qualification.

Registered Company Address:

Regency Source Ltd
Byron House
Floor 2
Commercial Street
Mansfield
Nottinghamshire
NG18 1EE

Terms and Conditions December 2024.pdf

For all enquiries including cancellations please contact sarah@regencysource.com