Regency Source Ltd
Last Updated: 8th March 2026

1. Who We Are

Regency Source Ltd is a training and education provider operating from:

Byron House
Commercial Street
Mansfield
NG18 1EE
United Kingdom

Company Number: 08768783
ICO Registration Number: ZA032325

For the purposes of UK data protection law, Regency Source Ltd is the Data Controller.

Contact details
Helen Redfern
Email: helenredfern@regencysource.com
Telephone: 01623 709851

2. What Personal Data We Collect

When booking a course or making an enquiry, we collect:

Full name
Email address
Telephone number
Billing address (provided during checkout)

If you create an account, we also store:

Username
Encrypted password
Order history

We do not store payment card details.

Where required for certain courses, we may also collect:

Qualification or identification details where required for course certification or regulatory compliance.

Employer details (if booking through an organisation)

3. How We Collect Your Data

We collect data when you:

Book a course via WooCommerce and WooBookings

Submit an enquiry form via Jotform

Create an account

4. Payments

Payments are processed securely via Worldpay Hosted Payment Pages.

All payment data is processed securely by the payment provider in accordance with PCI-DSS security standards.

Regency Source Ltd does not store or process payment card details directly.

5. How We Use Your Data

We use personal data to:

Comply with legal and regulatory obligations

Process course bookings

Send booking confirmations and joining instructions

Manage cancellations and refunds

Maintain training records

Issue certificates where applicable

6. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

Contractual necessity
To provide training services and manage course bookings.

Legal obligation
To maintain records required by regulators, awarding bodies, and HMRC.

Legitimate interests
To manage and improve our training services and customer experience.

Where marketing emails are sent, consent will be obtained before sending promotional communications.

7. Data Retention

We retain data in accordance with our system settings:

Inactive accounts: 36 months
Pending orders: 7 days
Failed orders: 7 days
Cancelled orders: 30 days
Refunded orders: 72 months
Completed orders: 72 months

Training records and financial records may be retained for up to 6 years to comply with legal and regulatory requirements.

8. Third-Party Service Providers

We use trusted service providers to operate our website and deliver our services:

WordPress
WooCommerce
WooBookings
Elementor
LiteSpeed Cache
Worldpay
Jotform

These providers may process data on our behalf in accordance with their own privacy policies and applicable data protection laws.

9. Cookies

Our website uses cookies to:

Enable login functionality
Process bookings
Maintain security
Improve website performance

Users may be presented with a cookie consent banner allowing them to manage cookie preferences.

10. Data Security

We implement appropriate technical and organisational measures including:

SSL encryption
Secure hosting
Restricted administrator access
Encrypted user passwords
Secure payment processing via Worldpay

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent

Requests can be made by contacting the details above.

12. Complaints

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO).

Website:
https://ico.org.uk

13. Children

Course bookings are intended for individuals aged 18 or over, unless booked by a parent, guardian, school, or responsible organisation.

Where training is provided to individuals under 18, appropriate consent will be obtained from a responsible adult or organisation.

If you have any questions about this policy or how your data is handled,
please contact:

Helen Redfern
helenredfern@regencysource.com
01623 709851